What we do
- Kickoff with the owner or leadership: the goal, and the one or two processes that cost the most time.
- Interviews with a manager and someone who does the work every day, for each process in scope. The manager tells us how it should run. The front line tells us how it runs.
- An inventory of the tools, accounts and data your team already uses, and who owns them.
- A map of each workflow as it runs today, with where the hours go.
