Privacy Policy

1. Introduction

At Galang AI (“Galang AI,” “we,” “our,” or “us”), your privacy is of the utmost importance to us. We are committed to safeguarding the personal information you share with us and ensuring that your trust is well-placed. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your information when you interact with our website, applications, and services. It also describes the rights you have in relation to your data and how you can exercise them.

We encourage you to carefully review this policy so you understand not only what information we collect, but also why we collect it, how it is used, and the measures we take to ensure it is handled responsibly.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Subscribe to our newsletters or updates
• Contact us via our website or other communication channels
• Register for or use our services
• Participate in surveys, events, or promotional activities

This information may include (but is not limited to):

• Your name
• Email address
• Phone number
• Company name and role/title
• Other information you choose to provide to us

2.2 Non-Personal & Technical Information

When you interact with our website or services, we may also automatically collect certain technical information, such as:

• Browser type and version
• Device type and operating system
• IP address and approximate geographic location
• Pages you visit and actions you take on our site
• Referring/exit pages and usage patterns

This data helps us better understand how our services are used and how we can improve them.

3. How We Use Your Information

We use the information we collect for a variety of purposes, including but not limited to:

• Service Delivery: To provide, maintain, and enhance our products and services.
• User Experience: To personalize your interactions with Galang AI and tailor our services to your needs.
• Communication: To respond to your inquiries, provide updates, and deliver important information about our offerings.
• Marketing & Engagement: To send newsletters, promotional materials, and other communications, where you have given consent.
• Analytics & Research: To analyze usage patterns and trends to improve our website, services, and overall business strategy.
• Legal Compliance: To comply with applicable laws, regulations, and lawful government requests.

4. Information Sharing and Disclosure

We respect your privacy and will never sell your personal information. We may, however, share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors, consultants, and service providers who perform services on our behalf (such as hosting, analytics, marketing, and communications).
• Business Partners: With partners, but only when you have given explicit consent or where it is necessary to deliver a joint offering.
• Legal Requirements: When required to comply with applicable law, regulation, legal process, or governmental request.
• Business Transactions: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take the security of your personal information seriously. Galang AI implements a combination of administrative, technical, and organizational safeguards designed to protect your data against unauthorized access, misuse, alteration, or disclosure. No system is completely secure, so we periodically review these safeguards and adjust them as our services, risks, and obligations change.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access & Portability: Request access to the personal information we hold about you, including a copy in a portable format.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to applicable legal obligations.
• Restriction & Objection: Request that we restrict processing or object to the way we are processing your data.
• Consent Withdrawal: Withdraw consent where processing is based on consent, such as for marketing communications.

To exercise these rights, please contact us using the details provided below. We will respond to all requests in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Galang AI uses cookies, pixels, and similar tracking technologies to improve user experience, analyze traffic, and understand engagement. These tools help us understand which pages, service areas, and calls-to-action are useful so we can improve the website and our services.

With your analytics consent, we use PostHog and Google Analytics to measure website behavior such as page views, navigation clicks, booking intent, and general device/browser information. We configure analytics to avoid intentionally collecting sensitive form content, messages, passwords, tokens, or other confidential information through website event tracking.

If you have not accepted analytics cookies, because you chose Essential only or have not made a choice yet, PostHog still counts your visit in its cookieless mode. Nothing is stored in your browser in this mode. PostHog's servers combine your IP address and browser user agent with a random value that changes every day to compute a one-way hash, and do not keep the IP address with these events. That lets us count unique daily visitors without identifying you or linking your visits across days. In this mode we record page views, time on page, and our own site events, such as clicks on Book a call and completed bookings, along with the campaign labels of the link that brought you. Session replay, heatmaps, and automatic click tracking stay off. If your browser sends a Do Not Track signal, we skip this counting unless you accept analytics cookies.

With your marketing consent, we also use Google Ads measurement, Microsoft Advertising (its Universal Event Tracking tag), Meta Pixel, and the LinkedIn Insight Tag to understand whether advertising leads to visits and booked consultations, measure campaign performance, and support advertising audiences. Microsoft, Meta, and LinkedIn may receive information such as the page visited, browser or device details, IP address, and identifiers set by their services. We do not enable automatic advanced matching or intentionally send form fields, contact details, or sensitive information to these advertising platforms.

Our scheduling pages use TidyCal to display appointment availability and process bookings. Information you submit within the scheduler is handled by TidyCal under its own privacy terms. When a booking is completed in the scheduler embedded on our website, TidyCal tells our page that a booking was made and passes its booking reference, not your details. We record that confirmation and the campaign labels of the link that brought you (such as utm_source or utm_campaign) in PostHog, with cookies if you accepted analytics and in cookieless mode if you did not. With your consent, we also record it in Google Analytics and report the booking as a conversion to Google Ads and Microsoft Advertising. Galang AI records only non-identifying booking status and attribution data in website analytics; we do not intentionally send attendee names, email addresses, phone numbers, or booking notes to PostHog or to advertising platforms.

You can use the Cookie Preferences control in the site footer to accept, reject, or change optional analytics and marketing consent. You can also adjust your browser settings to refuse cookies or notify you when cookies are being sent. Essential website and scheduling functions may still use storage or requests needed to provide the feature you requested.

8. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in technology, law, or business practices. Any updates will be posted on this page with the “Last Updated” date revised accordingly. In certain cases, we may notify you directly of significant changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: